Comparison
SLA Desk vs Freshdesk
Freshdesk covers a lot of ground and fits well if you already use other Freshworks products. Multiple SLA policies and business hours start on its Pro plan; on SLA Desk they are part of the single price.
No payment card for the trial. £5 per agent per month after that.
At a glance
| SLA Desk | Freshdesk | |
|---|---|---|
| Price compared | £5 per agent / month, one plan | $55 per agent / month (Pro, billed annually) |
| SLA policies and business hours | Included | Yes. Pro is the first plan with multiple SLA policies and business hours. |
| Channels | Email and customer portal | Email, web, chat, phone and social (some via Freshdesk Omni) |
| Free plan | No. A month free, no card | Yes, with a reduced feature set |
| Contract | Monthly, pro-rata, cancel any time | List prices shown are for annual billing |
Freshdesk plans as listed on its pricing page on 30 September 2026: Growth $19, Pro $55, Enterprise $89. Prices exclude VAT and add-ons, and vendors change them, so check before you decide. Freshdesk is a trademark of Freshworks Inc.; SLA Desk is not affiliated with it.
What a year costs
Seat cost for twelve months at list price. SLA Desk bills in pounds; Freshdesk is shown in the currency it lists.
| Agents | SLA Desk | Freshdesk Pro |
|---|---|---|
| 3 agents | £180 | $1,980 |
| 5 agents | £300 | $3,300 |
| 10 agents | £600 | $6,600 |
| 20 agents | £1,200 | $13,200 |
Which one fits
Where Freshdesk is stronger
- Omnichannel options through Freshdesk Omni, including chat and phone.
- Ties into the wider Freshworks suite, such as its CRM.
- A large marketplace of apps, plus native mobile apps.
- Field service and more advanced AI features as paid add-ons.
Choose Freshdesk if you want chat and phone in the same product or you are already on Freshworks.
Where SLA Desk is stronger
- SLA policies, business hours and escalation are included at the only price there is.
- No add-on catalogue to budget for.
- A branded portal and knowledge base on your own domain.
- A focused product that is quick to learn.
Choose SLA Desk if you need SLA management without paying for the Pro plan, and email plus a portal covers how customers reach you.
Questions
Which Freshdesk plan does SLA Desk compare with?
Freshdesk Pro, because that is where multiple SLA policies and business hours start. The Growth plan is cheaper but does not include them.
Can we move from Freshdesk?
Yes. Tickets, customers and knowledge base articles can be imported, and we will help with the mapping during your trial.
How much does SLA Desk cost?
£5 per agent per month, every feature included, billed monthly with no annual commitment. Every account starts with a month free and no payment card.
Other comparisons
Try SLA Desk alongside Freshdesk for a month.
Point a copy of your support email at it, set up your SLA policies, and compare. No payment card needed.