Comparison
SLA Desk vs Zoho Desk
Zoho Desk is good value and very configurable, especially if you live in the Zoho suite. SLA Desk is simpler: one plan, every feature, and a setup most teams finish in an afternoon.
No payment card for the trial. £5 per agent per month after that.
At a glance
| SLA Desk | Zoho Desk | |
|---|---|---|
| Price compared | £5 per agent / month, one plan | $14 per agent / month (Standard, billed annually) |
| SLA policies and business hours | Included | Yes. SLAs and escalations start on Standard. |
| Channels | Email and customer portal | Email, web, chat, phone, social (by plan) |
| Free plan | No. A month free, no card | Yes, up to 3 agents |
| Contract | Monthly, pro-rata, cancel any time | List prices shown are for annual billing |
Zoho Desk plans as listed on its pricing page on 30 September 2026: Free $0 (up to 3 agents), Express $7, Standard $14, Professional $23, Enterprise $40. Prices exclude VAT and add-ons, and vendors change them, so check before you decide. Zoho Desk is a trademark of Zoho Corporation; SLA Desk is not affiliated with it.
What a year costs
Seat cost for twelve months at list price. SLA Desk bills in pounds; Zoho Desk is shown in the currency it lists.
| Agents | SLA Desk | Zoho Desk Standard |
|---|---|---|
| 3 agents | £180 | $504 |
| 5 agents | £300 | $840 |
| 10 agents | £600 | $1,680 |
| 20 agents | £1,200 | $3,360 |
Which one fits
Where Zoho Desk is stronger
- Deep integration with Zoho CRM, Analytics and the rest of the Zoho suite.
- Telephony, multiple departments and brands on the higher plans.
- A free plan for up to three agents and a low entry price.
- A great deal of configurability for complex processes.
Choose Zoho Desk if you already run on Zoho or need telephony and multi-brand help centres.
Where SLA Desk is stronger
- One plan, so nobody has to work out which tier a feature lives on.
- SLA policies, escalation, a branded portal and reporting at the only price.
- Fewer settings to get through before the desk is live.
- Prices in pounds, billed monthly, no annual commitment.
Choose SLA Desk if you want SLA-driven ticketing without choosing between tiers or configuring a large suite.
Questions
Zoho Desk Standard is inexpensive. Why switch?
Zoho Desk is good value. SLA Desk costs less again per agent, bills monthly in pounds with no annual term, and keeps the product small enough to learn quickly.
Can we import from Zoho Desk?
Yes. Tickets, customers and knowledge base articles can be imported, and we will help with the mapping during your trial.
How much does SLA Desk cost?
£5 per agent per month, every feature included, billed monthly with no annual commitment. Every account starts with a month free and no payment card.
Try SLA Desk alongside Zoho Desk for a month.
Point a copy of your support email at it, set up your SLA policies, and compare. No payment card needed.