Comparison
SLA Desk vs Jira Service Management
Jira Service Management is an ITSM platform built for IT operations and teams already on Jira. SLA Desk is a customer-facing help desk: tickets, a branded portal, SLAs and escalation, without the ITIL machinery.
No payment card for the trial. £5 per agent per month after that.
At a glance
| SLA Desk | Jira Service Management | |
|---|---|---|
| Price compared | £5 per agent / month, one plan | $20 per agent / month (Standard, billed annually) |
| SLA policies and business hours | Included | Yes. SLAs start on Standard; the Free plan has none. |
| Channels | Email and customer portal | Portal, email, chat via Slack and Teams |
| Free plan | No. A month free, no card | Yes, up to 3 agents (no SLAs) |
| Contract | Monthly, pro-rata, cancel any time | List prices shown are for annual billing |
Jira Service Management plans as listed on its pricing page on 30 September 2026: Free $0 (up to 3 agents, no SLAs), Standard $20 (approx., falls with volume), Premium $51.42 (approx., falls with volume), Enterprise (quote only). Prices exclude VAT and add-ons, and vendors change them, so check before you decide. Jira Service Management is a trademark of Atlassian; SLA Desk is not affiliated with it.
What a year costs
Seat cost for twelve months at list price. SLA Desk bills in pounds; Jira Service Management is shown in the currency it lists.
| Agents | SLA Desk | Jira Service Management Standard |
|---|---|---|
| 3 agents | £180 | $720 |
| 5 agents | £300 | $1,200 |
| 10 agents | £600 | $2,400 |
| 20 agents | £1,200 | $4,800 |
Which one fits
Where Jira Service Management is stronger
- ITSM depth: incident, problem and change management, approvals and asset management.
- Native links between service requests and Jira engineering work.
- The wider Atlassian ecosystem, including Confluence knowledge bases.
- A free plan for up to three agents.
Choose Jira Service Management if you run ITIL processes or your support constantly hands work to engineers in Jira.
Where SLA Desk is stronger
- Built for customer support rather than internal IT processes.
- A branded customer portal and help centre on your own domain.
- Simple to run without an Atlassian administrator.
- One flat price per agent at any team size.
Choose SLA Desk if you support external customers and want SLAs, a portal and reporting without an ITSM platform.
Questions
Can SLA Desk handle internal IT requests too?
Yes. Plenty of teams run an internal IT or facilities desk on it. It does not do change management or asset tracking, which Jira Service Management does.
Why are the Jira Service Management prices approximate?
Atlassian prices per agent on a sliding scale, so the per-agent price falls as a team grows. We show the small-team list price.
How much does SLA Desk cost?
£5 per agent per month, every feature included, billed monthly with no annual commitment. Every account starts with a month free and no payment card.
Try SLA Desk alongside Jira Service Management for a month.
Point a copy of your support email at it, set up your SLA policies, and compare. No payment card needed.