Alternatives
Helpdesk software compared, for teams that work to SLAs
Most helpdesks put SLA policies, business hours and escalation on their dearer plans. Here is what the popular ones charge, what you get for it, and when each is the right call. We have tried to be fair, including about where SLA Desk is not the best fit.
Per-agent price of the plan most comparable to SLA Desk
List prices, monthly per agent on annual billing, in each vendor's own currency. Checked 30 September 2026.
Excludes VAT and add-ons. Bars are a rough visual where currencies differ. See each comparison for the plan chosen and why.
Compare one by one
SLA Desk vs Zendesk
Suite Team plan: £45 per agent / month
Choose Zendesk if you need live chat, phone and social in the same tool, or you depend on its integrations marketplace.
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SLA Desk vs Freshdesk
Pro plan: $55 per agent / month
Choose Freshdesk if you want chat and phone in the same product or you are already on Freshworks.
Read the comparison
SLA Desk vs Help Scout
Standard plan: $25 per user / month
Choose Help Scout if you want a lightweight shared inbox and live chat, and you do not report against formal SLAs.
Read the comparison
SLA Desk vs Zoho Desk
Standard plan: $14 per agent / month
Choose Zoho Desk if you already run on Zoho or need telephony and multi-brand help centres.
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SLA Desk vs Jira Service Management
Standard plan: $20 per agent / month
Choose Jira Service Management if you run ITIL processes or your support constantly hands work to engineers in Jira.
Read the comparison
What to check before you choose
Questions worth asking any vendor
- Which plan includes SLA policies, and do the clocks respect our working hours and bank holidays?
- Can escalation act before a target is missed, not just report it afterwards?
- What does a year cost at our team size once the add-ons we need are included?
- Is there an annual commitment, and what happens when we add or remove an agent?
Where SLA Desk fits, and where it does not
- It fits email and portal support with committed response and resolution times.
- It fits teams of two to fifty who want one price and a short setup.
- It does not do live chat, phone or social channels.
- It is not an ITIL platform: no change management or asset tracking.
See it with your own tickets.
A month free, no payment card. Then £5 per agent per month, every feature included.